FREE worldwide shipping for orders over $200!

Shipping & Returns

YES, WE SHIP WORLDWIDE!

SHIPPING COSTS
Worldwide shipping is FREE for all orders over $200 AUD!

    • Australia starting at $8.50 (1-7 days)
    • New Zealand starting at $12.00 NZD (2-10 days)
    • North America starting at $15.00 USD (3-14 days)
    • Europe starting at €15 EURO (3-14 days)
    • Asia starting at $20 AUD (2-10 days)
    • Rest of World starting at $25 AUD (3-14 days)

There are express shipping options available to all countries

Please leave a contact phone number for International deliveries as customs may need to contact you for delivery. Our freight prices do not include local import duties and taxes, these are the responsibility of the buyer.


HANDLING TIMES

Orders placed before 12pm will usually ship the same day. Orders placed after 12pm usually ship the following business day. On occasions it can take 2 business days for your order to ship, please allow for this. Public holidays and weekends are not included in this timeframe. Regular processing time frames apply to Express Post shipping options.

Please allow up to 7 business days for orders to be processed during new product releases, restocks, sales and free shipping promotions. 

Orders that include a 'PRE-ORDER' item will not be 'split-up' for shipping. The entire order will ship when the pre-order item is in stock. Please refer to the product listing for an estimated shipping date.

 

RETURNS

If you would like to return an item, please contact us by email within 7 days of receiving your order. You have the option of an exchange, or store credit. All items must be unused and in their original condition with tags attached to be eligible for return. We do not accept exchanges or returns on sale items, unless the item is faulty.

Please allow up to 3 days for your return to be processed, you will receive an email with a tracking number once the new item is back on its way.

The buyer is responsible for return shipping costs, and original shipping costs are non-refundable. In the case of an exchange, we will cover the cost to send the new item back out to you. We do not take responsibility for lost or stolen parcels so it is best to send items back with tracking. 

If your item is deemed faulty, we will cover your return shipping costs. It is at our discretion whether we repair, refund or replace a faulty item.

Please contact us by email prior to returning your product: sales@adamandyve.com.au


STORE CREDITS 
Once your return is received and inspected your store credit will be processed. You will receive an email containing your voucher code. Store credits have no expiry, they are yours to use whenever you please.

WARRANTY
We offer a 6 month warranty against defects on all products, this starts from the date your order is delivered. This warranty is void if the item is improperly used, or you do not follow the wash instructions listed on the garment care tag.

 

If you encounter any problem with your order, please send us an email. Please be patient and allow up to 2 business days for a response. 

sales@adamandyve.com.au

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